Refund policy
Evie Brighton Returns and Refunds Policy
Last updated: October 19, 2026
You may request a return within 30 days of receiving your order. This 30-day policy does not limit any legal rights you may have where you live.
Request a return
Email eviebrighton.support@gmail.com with:
- Your order number
- The reason for the return
- Your contact details
- A photo of the item if it arrived damaged, faulty, or incorrect
Please contact us before mailing anything back. We’ll provide return instructions and the return address.
Condition of returned items
For returns under our 30-day store policy, items should be unused and in the same condition they arrived in. Original packaging is appreciated where available.
Some sealed hygiene products may not be eligible for change-of-mind returns after their seal is opened, where applicable law permits this. This does not affect your rights if an item is faulty or incorrect. Statutory withdrawal rights may allow you to inspect an item as you would in a shop; handling beyond that may affect the item’s value, but does not necessarily remove the right to withdraw.
Damage caused by misuse or improper handling may not qualify for a voluntary refund. This does not limit your legal rights for faulty or misdescribed goods.
Return postage and address
For change-of-mind returns, return postage is paid by the customer. The return address is in Asia, and return shipping currently starts at $25; the final cost may vary by location and carrier. We’ll confirm the address and estimated cost when you contact us.
For an item that is defective or incorrect, contact us before returning it. Evie Brighton will provide a replacement at no cost. If the same issue occurs with the replacement, we’ll provide a refund. This process does not limit any other remedy you may be entitled to by law.
We recommend using a tracked shipping service and keeping your proof of postage. For customer-paid returns, Evie Brighton cannot refund postage for parcels lost in transit.
Refunds
After we receive and inspect a return, we’ll email you with the outcome. Approved refunds go to the original payment method.
We aim to process refunds within 30 days, or sooner where required by law. For example, UK distance-selling rules generally require a refund within 14 days of receiving the returned goods. UK guidance.
If your refund hasn’t appeared, check with your bank or card provider first. If it’s still missing, email eviebrighton.support@gmail.com.
Your statutory rights
Customers in the UK and EU may have a right to cancel an eligible online purchase within 14 days after delivery, subject to legal exceptions. Return costs for these cancellations may be charged to the customer only where the law permits and the costs have been properly disclosed. These rights are separate from our 30-day store return policy. UK returns guidance, EU withdrawal guidance.
Contact us
Email eviebrighton.support@gmail.com with your order number and “Return request” in the subject line.