FAQs

How long will my order take?

Orders are processed within 1–3 business days. Delivery then usually takes 8–12 business days. You'll get a tracking link by email as soon as your order ships.

Is delivery free?

Yes, delivery is free on every UK order, with full tracking.

How do I find my size?

Our clothes follow standard UK sizing. Each product shows its size range, and our size guide has measurements. If you're between sizes, we suggest sizing up for coats and knitwear.

Can I return an item?

Yes. You have 30 days from delivery to request a return. Email us first with your order number and we'll send instructions. See our returns policy for full details.

What if my item arrives faulty or wrong?

Email us with your order number and a photo and we'll send a replacement at no cost.

Is my payment secure?

Yes. Checkout is handled by Shopify's secure payment system, and we never see or store your card details.

How does Buy 2, get an extra 10% off work?

Add any two or more items to your bag and the extra 10% comes off automatically at checkout, with no code needed.

How do I contact you?

Email eviebrighton.support@gmail.com and we'll get back to you as soon as we can.